Right to return
The consumer has the right under the Consumer Protection Act 15 § to cancel the order within 14 days of receiving the goods. The product must be unused in the original package.
- Pack the product properly and fill out the return form that came with the shipment
- Please notify us by e-mail at the address firstname.lastname@example.org or by calling our sales number 09-123456.
- Send a package by mail: Use our mail's returning number zzzzzz, so that you will not need to pay any shipping costs.
- Handling of return: We will process the refund as soon as possible after receiving it.
Complaint and warranty
The products supplied by Yritys Oy are warranted by the manufacturer. As a rule, the products have a one-year warranty. The referral you received with the package is a warranty certificate. To speed up your complaint and warranty matters, you must first contact our complaint handler by telephone 09-123456 or by email email@example.com. That's how you get directions on how to deal with it. In the case of warranty matters, we primarily seek to correct the product but, if it is impossible, the customer will be able to replace the product or return the item. We are working to handle complaint within one week. When sending a product, it works like products that are returned.